Return and Refund Policy

You may request a return up to 30 days after receiving your item. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. Customized items are not eligible for returns.

US and Canada: To initiate a return, please contact us by email at info@sciencecollective.com. If you are eligible for a return, we will send you a prepaid shipping label, as well as instructions on how and where to send your package. Upon reception and inspection of the returned item(s), we will issue a full refund for the item(s) returned. Please note that the initial shipping costs are non-refundable.

International: We do not support free international returns. However, you may return items at your own cost using your local postal services. To initiate a return, please send us an email at info@sciencecollective.com and ship the items to the following address: 

Science Collective
9320 Blvd. Saint-Laurent
#200-19
Montreal, Quebec H2N 1N7
Canada

Upon reception and inspection of the returned item, we will issue a full refund for the items returned. Please note that the shipping costs are non-refundable.

We currently do not offer exchanges. The fastest way to ensure you get what you want is to return the item you wish to exchange and make a separate purchase for a new item.

Please inspect your order upon reception. If there is an issue with your order, please contact us so we can make things right. 

Once we have received and inspected the returned items, we will email you to let you know if the refund was approved. If approved, we will immediately issue a refund on your original payment method. Please note that it can take some time for your bank or credit card company to process and post the refund.