Our Returns Policy
We offer free returns on US and Canadian orders.
Request a returns label
Send an email at info@sciencecollective.com to request a prepaid return shipping label.
Print your label
Bag it up
Package your goods in the original packaging if possible, or in an alternative box or polymailer.
Drop it off
If you're in the USA or Canada, drop off your order at any USPS or Canada Post location, respectively.
Returns FAQs
Refunds
Will I get a full refund if I return an item?
We are happy to offer a full refund for items returned in their original, unused condition. Please note that shipping fees are non-refundable.
Returns submitted without prior authorization or outside the 30-day return window may not be eligible for a refund and will be considered on a case-by-case basis.
When will I receive my refund for my returned items?
Please allow up to 30 days for your return to be fully processed and for the refund to be issued. Once we receive your returned item, we will inspect it, issue the refund, and send you a refund confirmation email. After we've processed the refund, it may take up to 10 business days for the funds to appear in your bank account.
Our warehouse
9320 Blvd. St-Laurent
#200-19
Montreal, QC H2N 1N7
Canada
Mon - Fri, 10am - 6pm
Visits by appointment only
